Eclerx Pune Analyst - Inbound Chat - Customer Operations
Eclerx Pune Analyst - Inbound Chat - Customer Operations
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Are you passionate about delivering exceptional customer service ? Do you thrive in a fast-paced environment where you can contribute to success ? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team in Pune .
In this role, you will be the go-to resource for our valued customers via live chat. You will address customer concerns , ensuring a positive and efficient experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate information to customers through live chat.
- Resolving customer issues effectively and efficiently.
- Documenting customer interactions and updating databases accurately.
- Partnering with other teams to ensure a positive customer journey.
If you are a results-oriented individual with excellent communication and problem-solving skills, we encourage you to apply!
Build your career as an Analyst in Customer Operations - Inbound Chat at Eclerx
Are you a passionate individual with a knack for communication? Do you thrive in a fast-paced environment and shine in providing exceptional customer assistance? If so, Eclerx has an exciting position waiting for you!
We are constantly hiring talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will be the primary liaison for our valued customers, resolving their queries in a timely and here professional manner.
Leverage your {strongverbal skills to craft clear and concise responses, ensuring a satisfying customer interaction.
- Make a difference in maintaining a high level of customer retention
- Team up with our dedicated support team to handle complex issues
- Continuously expand your knowledge in our products and services
Become a dynamic team where your contributions are valued, and you have the opportunity to advance in your career. Join us today!
Inbound Chat Analyst Opportunity at Eclerx, Pune
Are you a highly motivated individual with a passion for solving problems? If so, then we have an exciting opportunity for you! Eclerx is currently seeking a talented and energetic Inbound Chat Analyst to join our team in Pune.
This role involves responding to customer inquiries. You will be the first point of contact for customers, providing professional and efficient service.
We offer a dynamic work environment with opportunities for development. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!
- Responsibilities include but are not limited to:
- Provide prompt and courteous customer support via chat.
- Respond to customer inquiries in a timely and helpful manner.
- Troubleshoot customer issues and provide solutions.
- Document customer interactions accurately.
- Maintain a positive and professional attitude at all times.
Customer-Focused Analyst Role : Inbound Chat at Eclerx Pune
At Eclerx Pune, we're searching for a dynamic Customer-Focused Analyst to join our growing team. In this rewarding role, you'll be the main support for our valued customers via inbound chat. Your mission will be to provide exceptional customer service by resolving inquiries, assisting with technical issues, and maintaining a pleasant customer experience.
- Employing your analytical skills to diagnose customer issues quickly and efficiently.
- Working with internal teams to resolve complex customer requests.
- Staying up-to-date on our products and industry trends.
If you're a go-getter with a commitment to excellence, we encourage you to apply. This is your chance to make a positive contribution in the lives of our customers.
Eclerx is Looking for Inbound Chat Analysts for Customer Operations
Eclerx Pune is currently seeking talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!
Responsibilities may involve providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.
- To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
- Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.
Analyst - Inbound Chat: Empowering Customers at Eclerx
At Eclerx, our Associate s for inbound chat are the core of customer engagement . They offer a first-rate interaction to each customer who interacts through our channel . These dedicated individuals are driven about addressing customer concerns in a timely and friendly manner. By actively guiding customers, they build lasting bonds and contribute to the overall success of Eclerx.
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